Account Manager

Remote

Full Time

Entry Level

About SportsRecruits

SportsRecruits is a platform that connects clubs, student-athletes, and their families with every college coach in the country. Club and high school organizations use our platform to empower student-athletes throughout the recruiting process, providing complete transparency into their efforts and communication. Our platform has helped thousands of student-athletes commit to top academic and athletic institutions nationwide.

At SportsRecruits, we are committed to diversity, equity, and inclusion. Just as we encourage student-athletes to grow and improve, we strive to build a stronger, more inclusive team every day. We believe that fostering various perspectives makes us better at serving the athletes, families, and coaches who rely on our platform.

About the Position

We are seeking a motivated Account Manager to join our team in NYC. Reporting to the Director of Sales, this role will be a key part of our growing sales team, responsible for managing customer relationships and driving renewals and expansion opportunities.

The Account Manager will serve as the primary point of contact for existing customers, helping them maximize the value of SportsRecruits. They will understand customers' business objectives, provide strategic guidance, and act as their advocate within the company. Additionally, they will collect feedback to help shape our product roadmap and improve customer experience.

Responsibilities

Maintain strong relationships with assigned SportsRecruits customers, ensuring satisfaction and retention.
Drive monthly renewals and expansion opportunities, consistently meeting or exceeding quotas.
Develop scalable strategies to successfully up-sell and renew accounts.
Collaborate with Customer Success to improve customer adoption and engagement.
Act as the voice of the customer, gathering feedback to inform product and business improvements.

Requirements

1–2 years of experience in account management, sales, or other customer-facing roles.
Proven ability to manage high-volume tasks efficiently while maintaining strong attention to detail.
Experience developing strategies to drive customer adoption and engagement.
Ability to build trust with both decision-makers and end users.
Strong problem-solving skills and a proactive approach to increasing customer satisfaction.
Experience coaching at the club or collegiate level is strongly preferred.

What We Offer

At SportsRecruits, we prioritize our team’s well-being and continuously seek ways to improve our work culture. In addition to competitive compensation in a remote-friendly environment, we offer:

Comprehensive medical, vision, and dental coverage
401(k) plan
Unlimited paid time off
Flexible work options: fully remote or in-person at our NYC office

While this role is fully remote, working full- or part-time from our Manhattan office is an option. We've worked hard to maintain the vibrant, tight-knit culture we built in our Brooklyn office—whether through virtual game nights, Zoom stand-up comedy shows, or team events. You'll be part of a connected and supportive team no matter where you work.

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